Step-In-Silber

Orders above € 150 will be delivered free of charge.

Orders under € 150 are delivered within the Netherlands with POSTNL and costs € 8.95. We aim to deliver orders within 1-2 business days to the specified delivery address.

Because we work with an external delivery service, the delivery time may differ. We are not liable for this. If you have not received an order after 5 working days, please contact us at customers@cha-label.com.

International shipments

We also deliver outside the Netherlands. An overview of the delivery costs can be found here:

Belgium €10,47
Denmark €17,48
Denmark €17,48
Germany €10,70
United Kingdom €13,85
France €16,64
Ireland €21,68
Italy €17,48
Luxembourg €13,73
Austria €17,48
Portugal €21,11
Spain €21,07
Sweden €21,64

For delivery outside the EU, contact customers@cha-label.com.

Return & exchange

We strive to make you happy with our products. Would you still like to return or exchange something? No point, all products can be returned within 14 days of purchase including the fully completed return form. You can download this here.

Costs of returning

The costs of returning are at your expense. We recommend sending a return shipment with PostNL, because you will receive a track & trace number there. Keep this number in a safe place until the order is processed: until then you are responsible. After we have received the return shipment in good order, the purchase amount will be refunded within 14 days via the payment method with which the original payment was made.

Return instructions package

The items should be returned neatly packaged in the original CHA box, including the product card, tissue paper and return form. A return shipment will otherwise not be processed and sent back to you. Therefore, complete the return form as completely as possible and attach the document to the package.

Click here for more detailed information about our terms & conditions or click here for our FAQ.